Our IT Support Service
At Sussex Tech we firmly believe in keeping things simple.
We’ve created a support offering with all the essential ingredients to keep our customers working and productive.
We manage our customers Microsoft 365 service, back up all data and monitor their networks around the clock.
We proactively keep software and systems updated to ensure secure and reliable operation.
If people get stuck with an IT issue, they can contact our local technical helpdesk to get help and a swift resolution.
"Sussex Tech couldn't be more helpful. From sorting out struggling laptops to securing our network, Chris & Graham have made all our IT niggles dissappear."
Essentials Managed Support Service
Our support package includes everything you need to keep yourself up and running and operating efficiently every day.
- Microsoft 365 Business Premium
- Office 365 (Word, Excel, PowerPoint, Outlook, Notes, Publisher)
- Microsoft Teams (Collaboration & Communication)
- Microsoft SharePoint (Shared file storage)
- Microsoft OneDrive (Personal file storage)
- Microsoft Exchange (Email)
- Security services for antivirus, phishing & malware protection
- 24/7 remote monitoring of hardware & software
- Configuration & management of security settings and access control
- Remote patching of hardware & software
- Access to our local, Sussex-based helpdesk team for day-to-day user support
- Secure cloud based backup for all user data, files and email
- Printer support
Cyber Essentials is a government-backed scheme helping small businesses protect against cyber threats. Achieving certification boosts security and customer confidence.
- Cyber Essentials certification
- Password management & storage
- Sussex Tech Support Cyber Essentials SharePoint documentation site
- Cybersecurity awareness training
- Simulated phishing attack
- £25,000 Cyber Liability Insurance
Cyber Essentials Plus Bolt-On
Cyber Essentials Plus requires a hands-on technical verification, including an external vulnerability scan and an internal assessment, ensuring security controls are effectively implemented and protecting against cyber threats.
- Everything in the Cyber Essentials Bolt-On
- Independant Cyber Essentials Plus audit
- Business data recovery testing
- Internal & external penetration testing
Communications Bolt-On
VoIP (Voice over Internet Protocol) enables phone calls via the internet, reducing costs. Teams Phone integrates VoIP within Microsoft Teams, providing seamless communication, collaboration, and advanced features for business calls and meetings.
- Voice Over Internet Protocal (VoIP) telephony
- Internet connectivity
- Microsoft Teams integration
WordPress Website Bolt-On
WordPress is a user-friendly, versatile platform for building websites and blogs. It offers customisable themes, plugins, and a simple interface, ideal for small businesses to create and manage their online presence.
- Hosting for your WordPress website
- Configuration for your WordPress website
- Backup of your WordPress website
- Securing your WordPress website